Privacy Policy

Effective Date: 25^th February 2025.

Faforlife ("we," "us," "our") values the privacy of our users and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit and make purchases on our online shopping website (the "Site").

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information:

• Personal Information: When you create an account, make a purchase, or contact us, we may collect your personal details such as:
  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (credit/debit card details, PayPal, etc.)
• Non-Personal Information: We may collect information that does not identify you personally, including:
  • Browser type
  • IP address
  • Device type
  • Referral sources
  • Pages viewed on our Site
  • Duration of visits

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing Orders: To process, confirm, and fulfill your orders, including sending order confirmations, shipping updates, and customer service communications.
• Payment and Billing: To process payments and prevent fraud, we use your payment information.
• Customer Support: To respond to inquiries, resolve issues, and provide assistance with your orders or account.
• Personalization: To personalize your shopping experience, such as recommending products and showing relevant content.
• Marketing Communications: With your consent, we may send you promotional emails or offers about products and services we think may interest you. You can opt out of marketing communications at any time by following the unsubscribe instructions provided in the emails or by contacting us.
• Site Improvement: To analyze usage trends and improve our Site, products, and services.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following cases:

• Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processors, shipping companies, and email marketing platforms. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
• Legal Compliance: We may disclose your information when required by law, to enforce our terms, or to protect our rights, safety, and property, or that of our customers or others.
• Business Transfers: If Faforlife is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files stored on your device that help us analyze Site traffic and enable certain features like remembering your login information or items in your shopping cart.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the Site.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. We use encryption protocols (such as SSL) to secure sensitive data, but no method of electronic transmission or storage is entirely secure. We cannot guarantee the absolute security of your data.

6. Your Rights and Choices

• Access and Correction: You have the right to access, update, or correct your personal information in your account settings.
• Opting Out of Marketing: You can opt out of receiving marketing emails by clicking "unsubscribe" in any marketing email you receive or by contacting us directly.
• Data Deletion: You may request the deletion of your personal data, subject to legal obligations or pending transactions. Please contact us if you wish to request data deletion.

7. Third-Party Websites

Our Site may contain links to third-party websites or services that are not operated or controlled by Faforlife. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the "Effective Date" at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: support@faforlife.co.za
• Phone: [Your Contact Number]
• Address: [Your Company Address]

Conclusion

By using the Faforlife website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.